ODIAN Sample Order Terms

Prior to placing your sample order, please carefully review our sample terms to ensure smooth cooperation, avoid unnecessary disputes, and prevent delays during sampling.

1. Sample Lead Time
Standard sample production lead time is3–10 working daysupon full confirmation of all design details, artwork files, and technical specifications. Late submission of embroidery, print, or custom artwork, or mid-production specification changes, will reset the production timeline after final confirmation of revised content.
2. Specification Confirmation Production Standard
All samples are produced strictly in line with your approved tech packs, size specifications, artwork, and custom requirements.
（1）Incomplete or ambiguous key information may result in minor differences between finished samples and your expectations.
（2）Quality Assurance:ODIAN guarantees that samples will be made according to the approved specifications. If a sample contains significant production errors caused by ODIAN, we will provide correction, replacement, or partial compensation.
3. Sampling Workflow

Once all details are finalized, sampling covers:
Fabric sourcing
Pattern drafting
Embroidery& printing screen making
Fabric cuttingSewingFinished sample inspection
4. Cancellation Refund Policy
Refunds are based onnet payments received , excluding bank transaction fees. Refund percentages depend on production progress:
(1)Before fabric procurement-100%
(2)Fabric purchased, tech pack not started-80%
(3)Tech pack finalized, sampling not launched-60%
(4)Sampling in progress (unfinished)-40%
(5)Samples finished but undelivered-20%
(6)Samples dispatched
No refund (except for confirmed defects)All refunds account for unrecoverable costs, including labor, raw materials, and overhead.
Orders with a defect rate below 3% are considered within acceptable apparel industry standards.
5. Sample Modification Extra Charges
(1)Reasonable adjustments during sampling are acceptable.
(2)Post-production changes to fabric, artwork, pattern, size, or craftsmanship may incur additional costs (material wastage, revision labor fees, artwork/screens remake).
(3)A detailed quotation will be issued prior to any revision to ensure full pricing transparency.
6. Fabric Color Tolerance
Due to fabric dye lots, monitor displays, lighting conditions, and garment washing processes, slight variations in color, texture, and measurements may occur. These are considered normal industry tolerances.
7. Sample Approval for Bulk Production
(1)Once the final sample is approved by the client, all bulk production will follow the approved sample standards.
(2)ODIAN is not responsible for issues arising from customer-approved specifications, measurements, artwork, or materials.
8. Issue Reporting
(1)Report any discrepancies within 7 days of sample receipt with clear photos and description.
(2)Verified issues caused by ODIAN will be addressed promptly via replacement, modification, or partial refund.

ODIAN Bulk Order After-Sales Policy

1. Production Standard
All bulk orders are manufactured according to the final approved pre-production sample, approved specifications, artwork, measurements, and materials confirmed by the customer before production.
Once production begins, any changes requested by the customer may result in additional costs and lead time adjustments
2. Quality Assurance
ODIAN follows strict quality control procedures throughout production, including:
(1)Material inspection
(2)In-line production inspection
(3)Finished goods inspection
(4)Packing inspection before shipment
Every order is checked before dispatch to ensure compliance with approved specifications.
3. Inspection Upon Receipt
Customers are required to inspect all goods within 7 working days of receiving the shipment.
Any quality concerns, quantity discrepancies, or production issues must be reported within this period with clear photos, videos, and detailed descriptions.
Claims submitted after 7 days may not be accepted
4. Acceptable Industry Tolerances
The following variations are considered normal manufacturing tolerances and do not constitute defects
(1) Measurement tolerance: ±1–2 cm
(2)Fabric weight tolerance: ±5%
(3)Color variation caused by different dye lots
(4)Minor thread ends or washable markings
(5)Slight differences caused by screen display settings
(6) Orders with a defect rate below 3% are considered within acceptable apparel industry standards.
5. Defective Products
If products contain confirmed manufacturing defects caused by ODIAN, we will review the claim and provide one or more of the following solutions:
(1)Repair
(2)Replacement
(3)Credit toward future orders
Partial refund
The solution offered will depend on the quantity affected and the severity of the issue.
6. Quantity Tolerance
For bulk apparel production, a quantity tolerance of ±3% is considered normal industry practice.
Final invoicing shall be based on actual shipped quantities unless otherwise agreed in writing.
7. Approved Sample Standard
All bulk production is based on the final approved sample.
ODIAN is not responsible for issues resulting from customer-approved:
(1)Measurements
(2)Artwork
(3)Fabric selection
(4)Trims
(5)Packaging requirements
8. Exclusions
This policy does not cover:
(1)Customer design errors
(2)Incorrect information provided by the customer
(3)Damage caused during customer handling
(4)Normal wear and tear
(5)Market performance or sales results
(6)Third-party logistics delays
9. Claim Procedure
To submit a claim, please provide:
(1)Order number
(2)Photos or videos
(3)Detailed description of the issue
(4)Quantity affected
Our team will review the case within 3–5 business days and propose an appropriate solution.